PROCESSING

The average processing time is 2 to 4 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. 

SHIPPING

Shipping charges will be calculated at checkout, We offer standard shipping to most countries and DHL shipping to to selected countries. For more details Please see the timetable below for the estimated shipping time for your country.

If your country isn’t in the table please contact us and we will provide you with a shipping solution for your specific country (You can also DM us @fikadiaries on Instagram or email us at contact@fikadiaries.com ).

CUSTOMS DUTIES & CLEARANCE

In some cases, there will be VAT (Value Added Tax), other taxes, customs and/or duty fees levied by your destination country. Depending on your destination country, we may collect VAT at checkout in compliance with government regulation.

If customs clearance procedures are required under certain circumstances, delays may occur, which will affect our original delivery estimation time.

Fikadiaries is not responsible for any packages held, destroyed or returned by government or customs agencies and it is not our responsibility to make the customer aware of these agencies and their actions. If your order is returned to us due to aforementioned reasons, we will charge you a returned shipping fee before resending or refunding the order. Please check with your country’s customs office to determine their procedures and any potential charges.

CANCELLATIONS, RETURNS & DAMAGES

Can I make changes to or cancel my order?

We at Fikadiaries work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in the process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed, and set aside for shipping.

Please email us at contact@fikadiaries.com as soon as possible with the subject line “Cancellation” and your full name and order number. We’ll let you know what we can do!  

All FikaDiaries gift cards and downloadable products are not returnable or refundable for cash. The good news is that the gift cards do not expire.

What is your return policy?

We’re sorry you didn’t love your new products! We want you to enjoy your experience with FikaDiaries as much as possible, which is why we’re here to help. Just send us an email at contact@fikadiaries.com within 30 days of receipt of your package, with your order number, the name of the product(s), and the reason why it didn’t work out for you.

Unfortunately, we do not accept returns as international shipping cost is high and it takes sometimes 3 months to arrive at our warehouse. Most returns will be lost during the return. Also, most of the returned products will be damaged on the way.

We are unable to refund your original shipping charges/processing fees, and we do not offer exchanges on any of our products. 

If your order is returned to us due to incorrect shipping address, failure to claim the order, or any other mistake or negligence on your part, we will charge you a shipping fee before resending or refunding the order.

Can I exchange a product?

We do not offer direct exchanges on any of our products.

An item in my order was damaged in transit! What do I do?

Oh no, we’re so sorry to hear this! Please send us an email at contact@fikadiaries.com with your order number, full name and an image of the damaged item and we’ll be happy to help you!

My Product is Incorrect or Missing!

We are so sorry, we don’t see how that may of happened and we apologise for the inconvenience! Please send us an email at contact@fikadiaries.com with your order number, full name and an image of the damaged item and we’ll be happy to help you!

I have more questions!

Please feel free to Contact us at contact@fikadiaries.com, or using our contact form, or DM us @fikadiaries on Instagram.