PROCESSING
The average processingย time isย 2 to 4 businessย days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc.ย
SHIPPING
Shipping charges will be calculated at checkout, We offer standard shipping to most countries and DHL shipping to to selected countries. For more details Please see the timetable below for the estimated shipping time for your country.
If your country isnโt in the table please contact us and we will provide you with a shipping solution for your specific country (You can also DM us @fikadiaries on Instagram or email us at contact@fikadiaries.comย ).
| Shipping Method | Country | Shipping Timeย (business Daysย Estimation) |
|---|---|---|
| Standard shipping | United States, Canada, Indonesia, Malaysia, United arab emirates, Saudi Arabia, Australia, New Zealand, United kingdom of great britain and northern ireland, France, Germany, Ireland, Sweeden | 10-24 |
| Standard shipping | Indonesia, Morocco, Lebanon,ย | 20-60 |
| Standard shipping | china | 2-3 |
| DHL Official | Indonesia, Malaysia, United arab emirates, Kuwait, Lebanon, Saudi Arabia, Australia, New Zealand, Morocco, United kingdom of great britain and northern ireland | 3-7 |
| USPS | United States | 7-15 |
CUSTOMS DUTIES & CLEARANCE
In some cases, there will be VAT (Value Added Tax), other taxes, customs and/or duty fees levied by your destination country. Depending on your destination country, we may collect VAT at checkout in compliance with government regulation.
Ifย customs clearance procedures are required under certain circumstances, delays may occur, which will affect our original delivery estimation time.
Fikadiaries is not responsible for any packages held, destroyed or returned by government or customs agencies and it is notย ourย responsibility to make the customer aware of these agencies and their actions.ย If your order is returned to us due to aforementioned reasons,ย we will charge you a returned shipping fee before resending or refundingย the order. Please check with your countryโs customs office to determine their procedures and any potential charges.
CANCELLATIONS, RETURNS & DAMAGES
Can I make changes to or cancel my order?
We atย Fikadiaries work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in the process to be shipped.ย This means there is only a very small window of time where we can โcatchโ your order before it is physically picked, packed, and set aside for shipping.
Please email us atย contact@fikadiaries.comย as soon as possible with the subject line โCancellationโ and your full name and order number. Weโll let you know what we can do! ย
All FikaDiaries giftย cards and downloadable products areย not returnable or refundable for cash.ย The good news is that the gift cards do not expire.
What is your return policy?
Weโre sorry you didnโt love your new products! We want you to enjoy your experience with FikaDiaries as much as possible, which is why weโre here to help. Just send us an email atย contact@fikadiaries.comย within 30 days of receipt of your package, with your order number, the name of the product(s), and the reason why it didnโt work out for you.
Unfortunately, we do not accept returns as international shipping cost is high and it takes sometimes 3 months to arrive at our warehouse. Most returns will be lost during the return. Also, most of the returned products will be damaged on the way.
We are unable to refund your original shipping charges/processing fees, and we do not offer exchanges on any of our products.ย
If your order is returned to us due to incorrect shipping address, failure to claim the order, or any other mistake or negligence on your part, we will charge you a shipping fee before resending or refundingย the order.
Can I exchange a product?
We do not offer direct exchanges on any of our products.
An item in my order was damaged in transit! What do I do?
Oh no, weโre so sorry to hear this! Please send us an email atย contact@fikadiaries.comย with your order number, full name and an image of the damaged item and weโll be happy to help you!
My Product is Incorrect or Missing!
We are so sorry, we donโt see how that may of happened and we apologise for the inconvenience! Please send us an email atย contact@fikadiaries.comย with your order number, full name and an image of the damaged item and weโll be happy to help you!
I have more questions!
Please feel free to Contact us at contact@fikadiaries.com, or using our contact form, or DM us @fikadiaries on Instagram.
